Governor Kathy Hochul announced that the New York State Department of Motor Vehicles helped consumers recover more than $11 million in stolen vehicles, stolen parts, lost titles, and fraudulent auto services in 2024. The DMV recovered 303 stolen vehicles worth over $8.3 million and an additional $91,979 in stolen parts. The agency also assisted consumers in reclaiming more than $3 million in vehicle titles, repairs, and refunds from dishonest auto dealers and repair shops.
Hochul emphasized the importance of protecting consumers, ensuring that anyone who purchases or repairs a car in New York can trust they are being treated fairly. She reaffirmed the state’s commitment to enforcing regulations and taking swift action against businesses that fail to meet legal standards. DMV Commissioner Mark J.F. Schroeder highlighted the agency’s dedication to assisting customers, whether by helping recover a stolen vehicle, securing a missing title, or resolving disputes with dealerships and repair shops.
As vehicle theft remains an issue nationwide, the DMV has worked to raise awareness about fraudulent auto sales, particularly those occurring on online marketplaces. Last October, the agency issued a warning to car buyers, urging them to remain vigilant when purchasing vehicles through platforms like Facebook Marketplace.
In response to consumer complaints, the DMV has taken enforcement action against auto dealers and repair shops that misled customers, charged for unnecessary or incomplete repairs, or sold vehicles without disclosing defects. In total, 474 customers received refunds or repairs totaling $1.48 million. The DMV also helped car buyers recover 67 titles for vehicles worth over $1.56 million when dealerships suddenly closed or refused to release ownership documents.
A vehicle title is essential for proving ownership, securing a loan, filing an insurance claim, or legally transferring a vehicle. Without it, owners can face significant challenges in using or selling their cars. The DMV continues to work with both consumers and businesses to ensure fair practices and protect New Yorkers from fraud.
State officials praised the DMV’s efforts, emphasizing the importance of consumer protections in preventing auto theft and fraudulent sales. They highlighted how vehicle-related scams and thefts can severely disrupt people’s lives, affecting work, school, and daily responsibilities. Leaders from both the Senate and Assembly reaffirmed their support for initiatives that enhance consumer protections and ensure a safer, more transparent marketplace.
While most auto businesses operate responsibly, the DMV encourages consumers to report fraudulent activity or disputes through its website. The agency also provides resources for repair shops and dealerships to understand their obligations and maintain compliance with state regulations. Customers are advised to use only registered repair shops, which can be identified by the official “Registered State of New York Motor Vehicle Repair Shop” sign displayed outside and a valid DMV registration certificate inside.
